Frequently Asked Questions

Q: How does the quality of the food I order from Zing Basket compare to my local grocery store?

A: We take pride in the fact that the quality of our products are the same or better than the chain brands. Trained Zing Basket Team Members choose only the freshest produce and the best items with you in mind.

 

Q: What are Zing Basket’s hours of operation?

A: You can place orders from 9 AM (EST) to 10 PM (EST) 365 days a year

 

Q: What is Zing Basket's return policy?

 A: If you are not completely satisfied with your Zing Basket purchase within 30 days please call 1-844-344- ZING (9464).

 

Q: How can I edit my Zing Basket Account?

A:  Once an account is created, you may edit my account > edit information

 

Q: What happens if I forgot my username or password?

A: Usernames and passwords can be recovered using the forgot my password tool.

 

Q: Do I have to register in order to shop on Zing Basket?

A: No.  You can always check out as a guest.

 

Q: What are the costs for delivery?

A: Delivery is FREE for orders over $50.  A delivery fee of $5.00 will be applied on orders between $0-$20.  A delivery fee of $3.00 will be applied on orders between $21-$50.

 

Q: What is the minimum order for delivery?

A: There is no minimum order for delivery.  Delivery is FREE for orders over $50. A delivery fee of $5.00 will be applied on orders between $0-$20. A delivery fee of $3.00 will be applied on orders between $21-$50.

 

Q: Where does Zing Basket deliver to?

A: Zing Basket has a specific delivery area to ensure the quick and fresh delivery of your order.  Please see delivery page for the zips we deliver to.

 

Q: Does Zing Basket really deliver in 45 minutes?

A: Yes. 

 

Q: Can I trust the Zing Basket team to choose the freshest meat, produce and other foods?

A: Yes, Yes and Yes!  We carry only the highest quality meat and produce available and our Team Members are trained with an eye for quality.

 

Q: What is the Best Yet Double Your Money Back Guarantee?

A: If for any reason you are not completely satisified with our Best Yet products, please retain the package and contact us.  We will cheerfully refund double the amount you paid for it.

 

Q: What if I am looking for a product that Zing Basket doesn’t carry?

A: We always want to hear your ideas and suggestions.  Please feel free to send your request to our customer support team

 

Q: How can I change or cancel an order?

A: Call our customer support center at 1-844-344-ZING

 

Q: What happens to my cart (we prefer basket) if I leave before placing the order?

A: Your shopping session is saved and loaded on your next visit. So you never have to worry about losing anything you added to your cart.

 

Q: Can I shop for relatives and friends if I live in another city?

A: Most definitely! Please ensure the person you are ordering for resides within our service area. Please see delivery page for the zips we deliver to.

 

Q: How can I pay for my Zing Basket order?

A: Zing Basket accepts major credit cards including Visa, Master Card, Discover and American Express.

 

Q: Can I reserve a delivery time or date in the future?

A: Yes. During the checkout process will will have the option to schedule a delivery date and time up to 3 days ahead.

 

Q: Can I tip my Zing Basket driver?

A: Yes! Gratuities are always optional and completely at your discretion.

 

Q: What If I have a problem with my order?

A: Please contact our professional Customer Support Team at 1-844-344-ZING.

 

Q: Woops! I made an error and I would like to return a product. How do I do that?

A: No problem, just contact our professional Customer Support Team at 1-844-344-ZING.